ABSTRACT. The digital divide impacts public service access and private technology use in the Global South. This gap and how to bridge it is the focus of this study. A reliable internet connection, appropriate devices, and the ability to use technology are some prerequisites needed to efficiently utilize e-governance platforms. The work also illustrates smart governance, how it can enhance service provision and transparency, but fails to engage with those without digital access. A survey of 52 people conducted for this study showed the majority had access to the internet, but only half believed governance platforms were inclusive. While there appear to be internet access and quite a number of people with devices, there exists a substantial problem of inadequate training to make use of these tools. The findings revealed the pressing need for cost-effective internet access, simplified digitally accessible governance structures, and more effective training workshops. The study explores expanding broadband access and offering low-cost devices. It also recommends training aimed at helping people utilize digital tools. Policies should also focus on gender and age gaps so that all segments of society benefit from digital governance. These measures can enhance equity and effectiveness, reduce inequality, and promote sustainable development. The research seeks to aid Global South policymakers in constructing appropriate digital systems. In exercising access, skills improvement, and policy formulation, government services can be rendered available digitally to all, irrespective of their social stratification. This will enable a more equitable and inclusive future for the entire citizenry.

Keywords: digital divide; smart governance; global south; digital equity; inclusion strategies; e-governance; digital literacy

How to cite: Pârvu, I. A. (2023). “Bridging the Digital Divide in Smart Governance: Inclusion Strategies in the Global South,” Smart Governance 2(4): 71–86. doi: 10.22381/sg2420235.

Received 13 July 2023 • Received in revised form 23 December 2023
Accepted 28 December 2023 • Available online 29 December 2023