chunk1

ABSTRACT. The aim of this systematic review is to synthesize and analyze existing evidence on delivery apps use during the COVID-19 pandemic. With increasing evidence of app-based sales systems, there is an essential demand for comprehending whether perceived control over food delivery apps may strengthen consumer feelings. In this research, prior findings were cumulated indicating that consumer habits in identifying information as regards ready-to-eat food and making decisions accordingly have reconfigured online delivery. We carried out a quantitative literature review of ProQuest, Scopus, and the Web of Science throughout January 2022, with search terms including “delivery app” + “COVID-19 pandemic,” “consumer satisfaction judgment,” “behavioral intention,” and “purchase decision.” As we analyzed research published between 2020 and 2022, only 159 papers met the eligibility criteria. By removing controversial or unclear findings (scanty/unimportant data), results unsupported by replication, undetailed content, or papers having quite similar titles, we decided on 24, chiefly empirical, sources. Reporting quality assessment tool: PRISMA. Methodological quality assessment tools include: AXIS, Distiller SR, ROBIS, and SRDR.
JEL codes: D12; D22; D91; L66; E71

Keywords: delivery app; COVID-19; consumer; satisfaction; behavior; purchase

How to cite: Frajtova Michalikova, K., Blazek, R., and Rydell, L. (2022). “Delivery Apps Use during the COVID-19 Pandemic: Consumer Satisfaction Judgments, Behavioral Intentions, and Purchase Decisions,” Economics, Management, and Financial Markets 17(1): 70–82. doi: 10.22381/emfm17120225.

Received 23 January 2022 • Received in revised form 27 March 2022
Accepted 28 March 2022 • Available online 30 March 2022

1Faculty of Operation and Economics of Transport and Communications, Department of Economics, University of Zilina, Zilina, Slovak Republic, This email address is being protected from spambots. You need JavaScript enabled to view it..
2Faculty of Operation and Economics of Transport and Communications, Department of Economics, University of Zilina, Zilina, Slovak Republic, This email address is being protected from spambots. You need JavaScript enabled to view it..
3The Sustainable Industrial Networks Research Unit at CLI, Springfield, IL, USA, This email address is being protected from spambots. You need JavaScript enabled to view it. (corresponding author).

Home | About Us | Events | Our Team | Contributors | Peer Reviewers | Editing Services | Books | Contact | Online Access

© 2009 Addleton Academic Publishers. All Rights Reserved.

 
Joomla templates by Joomlashine