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ABSTRACT. This paper discusses the major trends in scholarship about the role of HRM in strategic management, the migration of health workers, human resource professionals’ attempt to deliver high-quality health care to citizens, and the importance of human resources in the health care industry. The purpose of this article is to gain a deeper understanding of the impact of human resources on health sector reform, the importance of HRM in all aspects of healthcare organizations, the positive impact of increased job autonomy on employee outcomes, and the dynamics of employee engagement in healthcare. The literature on the link between HR system perceptions and civility towards patients, specific roles for HRM in building shared values that can service both the care needs of patients and the business needs of health organizations, the complex linkages between employees’ perceptions of human resources systems and hospital performance, and the mechanisms through which HRM can enhance patient satisfaction in health care organizations is relevant to this discussion. pp. 166–171
JEL Codes: E24, J24, O15

Keywords: HRM; health care system; hospital; employee; patient

ELVIRA NICA
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Academy of Economic Studies, Bucharest

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