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ABSTRACT. Dickstein and Flast affirm that designing and managing business processes is a critical factor to develop and implement successful operational risk management. Spencer Pickett explains that internal auditing is firmly rooted in the risk management, control, and governance agenda. Oakland and Tanner state that management should encourage people to be dissatisfied with the way things are currently done. Wankhade and Dabade hold that perceived quality as customers’ response to quality is equally identified in quality management and marketing science. (pp. 310–315)

JEL: G32, M41, M42


Keywords: risk, management, organization, operational, business, process 

CONSTANTIN ZAHARIA
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IOANA ZAHARIA
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NICOLAE TUDORESCU
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University of Craiova

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