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ABSTRACT. Karsten and Pennink notice a tension between the teachings of total quality management (TQM) and actual management practices. Zhao and Bryar contend that the management of knowledge in businesses is an important and necessary factor for organisational survival. Dooley et al. observe that theories of neural networks can be incorporated into theories concerning individual cognition. On Tavana et al.’s reading, AHP assesses the consistency of the manager’s pairwise comparisons. Vinni analyzes the suitability of TQM for public organizations and identifies the preconditions that have to be met in order to gain success in implementing TQM. (pp. 291–296)

JEL: J53, L15, O32


Keywords: TQM, KM, management, effectiveness, organization, process 

NICOLAE TUDORESCU
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CONSTANTIN ZAHARIA
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IOANA ZAHARIA
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University of Craiova

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